Creating acustom rugtypically takes 1-3 months after the sample is approved. However, in some cases, we can complete the rug sooner. Contact us for more information about your custom rug order.

Warehouse rugsusually require 3-5 days to be available for showing, but we can sometimes arrange next-day availability. The best thing to do is call or email us once you have selected the rugs you'd like to see.

Most of our in-store rugs are available to view the next day, but they do require an appointment. Please contact us to schedule a convenient time.

Yes, we work closely with interior designers to help them select the perfect rugs for their projects. Contact us to learn more about our designer partnerships and how we can collaborate.

All rug sales are final, but if you wish to return a rug, we offer store credit. The window for returns for store credit is 7 days from the purchase date. To learn more please read our terms and conditions.

The time required for rug cleaning and rug repair depends on the type and material of the rug. Typically, we aim to have your rug cleaned or repaired and back to you within 1 week. For specific details based on your rug, please contact us.

Rug cutting and binding services usually take 7-14 days, depending on the extent of the damage or work needed on the rug. Contact us to discuss your specific rug requirements.

Yes! Whether you need your rug resized or repaired, we handle everything from cutting and binding to repairing damaged sections. We ensure the rug retains its structural integrity and aesthetic appeal. However, certain machine made rugs cannot be resized so it's best to contact us to find out more.

Cleaning a rug properly is never a flat rate price. We take look at the material, age and if there's any damage to the rug. Each rug is made a little differently so we price each rug on a case basis. Rest assured your rug will be taken care in the best way possible and it will be most affordable option.

We got you covered! Unpleasant odors from pets or spills can linger in your rug. Our odor removal service, paired with specialized pet stain treatments, ensures your rug smells fresh and clean, while also removing any stains caused by pets.

For rental rugs, if the rug is in-store, it will be ready within 2 days. If the rug is in the warehouse, it typically takes 4 days. Quotes for rentals are provided over the phone or email. Please note, customers are responsible for any repair costs if the rental rug is damaged.

Short answer, yes! Although some rugs might take longer to be ready to be rented. The best approach is to contact us via phone or email!